Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be founds at the ACCC website:
If you have a problem with a product you have purchased at Sargisons simply contact us, or bring the item in for us to assess.
Please note that our guarantee does not cover loss, changes in appearance, gradual degradation, damage, and breakage due to wear and tear or improper use or storage of your jewellery.
At Sargisons, the jewellers who make your ring expect to be servicing your ring for decades, therefore we will not cut corners, and we will stand by the quality of our workmanship. We always do our best to ensure that you are happy with the standards of our product.
On top of the standard guarantees provided by Australian Consumer Law we offer a diamond ring guarantee.
Our Diamond Ring Guarantee
We offer a guarantee with every diamond ring purchase that includes the following:
- 7 days money back guarantee or exchange on stock items, if returned in original condition, with original packaging and valuation.
- Free ring resizing for a period of two years from the date of purchase.
- 5 year guarantee against any manufacturing defects.
- Free valuation at point of service.